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How To Get More Reviews On Shopify Mobile App?

Entrepreneurs need to keep up with the fast-changing digital world. The Shopify mobile app is a handy tool for entrepreneurs. It lets them easily manage and run their online stores from anywhere. With a mobile app, they can keep an eye on sales, check inventory, and talk to customers, all on the go. It's super convenient and helps entrepreneurs stay connected with their online businesses. However, it is very necessary to have good reviews on your mobile app. This is important and can boost your Shopify app installs.

Converting your Shopify store into a mobile app

The first step in getting more reviews on the Shopify mobile app is to ensure that you have a mobile app for your Shopify store. Converting your Shopify store into a mobile app not only provides convenience to your customers but also enhances their overall shopping experience. Customers can easily browse your products, make purchases, and leave reviews, all from the palm of their hand. Having a mobile app for your Shopify store increases your chances of getting more reviews and maximizing your sales.

To convert your Shopify store into a mobile app, you can use the Shopify Mobile App Builder. This tool allows you to create a customized app for your store without any coding knowledge. Simply choose a template, add your branding elements, and customize the features you want to include. Once your app is ready, you can publish it on app stores like Google Play and Apple App Store. By making your store accessible through a mobile app, you are opening up new avenues for your customers to engage with your brand and leave reviews.

Why reviews are important for your Shopify mobile app

Before diving into the strategies to get more reviews, let's first understand why reviews are important for your Shopify mobile app. Reviews serve as social proof and can greatly influence a customer's purchasing decision. When happy customers leave positive reviews, it builds trust in your brand and encourages others to buy from you. But, if there are negative reviews, it can turn potential customers away and harm your reputation.

get more reviews

In addition to influencing purchasing decisions, reviews also play a vital role in search engine optimization (SEO). Google and other search engines consider both the quantity and quality of reviews when evaluating website rankings. By having a high number of positive reviews on your Shopify mobile app, you are increasing your chances of appearing higher in search engine results, driving more organic traffic to your app, and ultimately boosting your business.

Strategies To Get More Reviews In Your App

Strategy 1: Providing exceptional customer service

One of the most effective strategies to get more reviews on the Shopify mobile app is by providing exceptional customer service. When customers have a positive experience with your brand, they are more likely to leave a review and recommend your app to others. Here are some tips to provide exceptional customer service:

  • Prompt and personalized communication: Respond to customer inquiries and concerns promptly, addressing them by their name and providing personalized solutions.
  • Clear and transparent policies: Communicate your return, exchange, and refund policies to set customer expectations and avoid any confusion or disappointment.
  • Go the extra mile: Surprise and delight your customers by offering small gestures like handwritten thank-you notes, free samples, or exclusive discounts.

By providing exceptional customer service, you are not only increasing your chances of getting positive reviews but also building a loyal customer base that will continue to support your business.

Strategy 2: Incentivizing customers to leave reviews

People love rewards, and offering incentives is a great way to encourage customers to leave reviews on your Shopify mobile app. Here are some ideas to incentivize your customers:

  • Discounts or coupons: Offer a discount code or coupon to customers who leave a review. This not only encourages reviews but also drives repeat purchases.
  • Contests or giveaways: Run a contest where customers have a chance to win a prize by leaving a review. This creates excitement and increases the likelihood of reviews.
  • Points or loyalty program: Implement a points system where customers earn points for leaving reviews. These points can be redeemed for discounts or freebies, incentivizing customers to participate.

Remember to clearly communicate the incentives on your app and provide instructions on how customers can claim them. By offering incentives, you are motivating your customers to engage with your app and leave valuable reviews.

Strategy 3: Making the review process easy and convenient

To get more reviews on the Shopify mobile app, it is crucial to make the review process easy and convenient for your customers. Here are some tips to streamline the review process:

easy and convenient
  • Simplified review form: Keep it short and simple, asking customers to rate their experience and leave a brief comment. Avoid lengthy forms that can be time-consuming and discourage customers from leaving reviews.
  • Push notifications: Send push notifications to customers after their purchase, reminding them to leave a review. Include a direct link to the review section within the app for easy access.
  • In-app prompts: Display subtle prompts within the app, encouraging customers to leave a review. For example, you can add a "Leave a Review" button on the order confirmation page or in the customer account section.

By making the review process easy and convenient, you are removing any barriers that may prevent customers from leaving reviews and increasing the likelihood of receiving valuable feedback.

Strategy 4: Leveraging social media and email marketing

Social media and email marketing are powerful tools to promote your Shopify mobile app and encourage customers to leave reviews. Here are some strategies to leverage these platforms:

  • Social media campaigns: Run social media campaigns to create buzz around your app and encourage customers to download it. Highlight the benefits of leaving reviews and share positive reviews from satisfied customers.
  • Email newsletters: Include a dedicated section in your email newsletters, inviting customers to leave reviews on your Shopify mobile app. Provide a direct link to the review section for easy access.
  • User-generated content: Encourage customers to share their experiences with your app on social media. Repost and showcase this user-generated content to inspire others to leave reviews.

By leveraging social media and email marketing, you are reaching a wider audience and increasing the visibility of your Shopify mobile app, leading to more reviews and ultimately, more sales.

Strategy 5: Responding to and managing reviews

Getting reviews is just the first step; it is equally important to respond to and manage them effectively. Here's how you can do it:

  • Timely responses: Respond to reviews, whether positive or negative, promptly. Express gratitude to customers who provide positive feedback and actively resolve any concerns or issues raised in negative reviews.
  • Professional tone: Maintain a professional and courteous tone in your responses. Show empathy towards customers' concerns and provide solutions or explanations where necessary.
  • Learn from feedback: Use reviews as an opportunity to gather feedback and improve your Shopify mobile app. Identify common themes or recurring issues and take proactive steps to address them.

By responding to and managing reviews, you are showing your customers that their feedback is valued and that you are committed to improving their experience with your Shopify mobile app.


Getting more reviews on the Shopify mobile app is crucial for boosting your business and maximizing sales. By keeping the above points in mind, you can encourage more customers to leave reviews on your app. Remember, reviews serve as social proof and can influence potential customers' purchasing decisions. So, take the necessary steps to get more reviews and watch your business thrive on the Shopify mobile app.

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